Not At Fault Accident Repairs in South Melbourne
If you’ve been involved in a collision that wasn’t your fault, you don’t need to be out of pocket or stuck without a car. At South City Motor Body Works, we specialise in not-at-fault accident repairs – helping you handle the entire process from start to finish, so you can get back on the road faster and without stress.
From liaising with the at-fault party’s insurer to arranging free hire car access and delivering factory-grade repairs, our experienced team makes sure you’re looked after every step of the way. Located in South Melbourne, we proudly support drivers in Southbank, Port Melbourne, Albert Park, Middle Park, and surrounding suburbs.
Over 200 reviews
GENUINE REPLACEMENT PARTS
We work with all insurers
Family owned & operated
Factory finish repairs
Been Hit? We’ll Guide You Every Step of the Way
When someone else is at fault, you shouldn’t be left chasing claims, arguing with insurers, or settling for sub-par repairs. At South City Motor Body Works, we help you take control of your not-at-fault smash repair – offering expert support, honest advice, and repairs completed to manufacturer standards.
With over 35 years of experience, we’ve helped thousands of Melbourne drivers handle third-party insurance claims and get their vehicles repaired correctly – using OEM parts, factory-approved techniques, and a level of care that makes all the difference.
We also help arrange:
- Direct coordination with the at-fault party’s insurer
- Free hire car access
- Clear documentation for your peace of mind
Why Melbourne Drivers Trust Us For Not-At-Fault Accident Repairs
For over three decades, we’ve supported drivers across South Melbourne through the not-at-fault process – making it less confusing, less time-consuming, and far more transparent. Here’s why so many locals rely on us after an accident.
We Work With Most Major Insurers
We work with most of Australia’s leading insurers and will help handle approvals, documentation, and communication.
Not-At-Fault Claim Support
Genuine Parts & Lifetime Guarantee
Transparent Advice & Quotes
Family-Owned, Locally Trusted
Insurance Repair Specialists
Our Not-At-Fault Accident Repair Process
We make the not at fault process as clear and stress-free as possible – so you can focus on getting back behind the wheel with confidence.
1 Understand Your Options / Get Quote
We’ll assess the damage, collect key details, and guide you through your claim options. We usually recommend claiming through the at-fault party’s insurer, which often avoids paying an excess. If they’re uninsured but identifiable, you may be able to make a no-liability claim with your own insurer (excess-free with comprehensive cover). If the at-fault party is insured and has lodged a claim, ask them for their insurer’s details. Once confirmed, nominate South City Motor Body Works as your repairer.
2 Lodge Or Approve The Repair
Once you’ve nominated South City Motor Body Works as your repairer, we’ll receive a request to quote from the insurer. We’ll supply detailed images and a repair estimate for assessment. After authorisation is granted, we’ll contact you to move forward with the next steps.
3 Confirm Repairs & Hire Car
Once everything is ready, we’ll confirm your booking. We’ll schedule the repair for a time and date that suits you and immediately order any required parts. If you’re eligible for a hire car, we’ll help arrange for it to be ready at our workshop when you drop off your vehicle for repair.
4 Repair, Inspection & Return
Once repairs are complete, your vehicle undergoes a meticulous quality inspection to ensure all work meets our high standards. It’s then professionally cleaned inside and out, so it’s returned to you in pristine condition. If you’ve been using a hire car, simply return it to us when you pick up your vehicle – making the final step quick and convenient.
We Specialise In Prestigious Car Makes & Models
Melbourne Drivers Recommend South City After Accidents
We’ve helped countless drivers across Melbourne navigate their not-at-fault repairs with ease – and the results speak for themselves.
“Amazing service. Best guys in the industry. Great advice and frequent follow-up. Could not recommend them highly enough.”
– David Giannetti
“Genuinely the best quality service and work I’ve had so far on any car I’ve owned or rented. Rob and Phil were extremely nice and genuinely went above and beyond with everything.”
– Matt Ortiz
“I had the best experience with South City Motor Body Works. Robert and his team were very professional, knowledgeable, and take great pride in the service they provide.”
– Darrel Zip
Been Hit? Let’s Get You Back On The Road
Upload a few clear, well-lit photos of the damage, and we’ll review your situation and help guide you through the not-at-fault claim process. While we don’t quote from images alone, your photos help us prepare for your in-person vehicle assessment at our South Melbourne workshop.
Visit Our South Melbourne Accident Repair Workshop
Conveniently located in Southbank, South City Motor Body Works is trusted across South Melbourne, Port Melbourne, Albert Park, Middle Park, and surrounding areas for not-at-fault accident repairs done right.
We offer a more personal, transparent experience than large insurance networks – with repairs that meet factory standards and a team that has your back. If you’ve been hit and don’t know where to start, start here.
📍 Address: 60 Gladstone Street, Southbank VIC 3006
📞 Phone: 0396999329
✉️ Email: [email protected]
Not At Fault Accident FAQs
I’ve been in an accident that wasn’t my fault – what should I do first?
If the other party is at fault, this is classified as a third-party insurance claim. That means their insurer is legally responsible for covering the entire cost of your repairs, including a replacement hire car if needed during the repair period.
Immediately after the accident, be sure to:
- Take clear photos of the damage, scene, and the other driver’s license
- Collect their full name, address, insurance provider, vehicle registration, and any witness contact details – these are legal requirements in Australia
Once you’ve secured all the details, get in touch with South City Motor Body Works. As a manufacturer-approved repairer, we’ll handle the next steps, liaise with the insurer once appointed, and restore your car to factory standards.
Will it cost me anything if I wasn’t at fault?
You should never be out of pocket on a not at fault claim. The at-fault driver’s insurer is responsible for the cost of repairs – and for a free hire car as well. We’ll help you confirm this, lodge the claim, and ensure you’re not out of pocket if you’re eligible.
Am I entitled to a hire car while mine is being repaired?
Yes – you’re entitled to a free hire car while your vehicle is being repaired. We’ll help confirm your eligibility, arrange the hire vehicle for collection when you drop off your car at our workshop, and ensure you’re never stuck without transport.
Can I choose my own repairer after an accident if I wasn’t at fault?
Yes. If you’re not at fault, you have the right to choose your own repairer – regardless of what the at-fault party’s insurer suggests. South City Motor Body Works is trusted across Melbourne for not-at-fault accident repairs completed to the highest standards.
Do I need to lodge the claim myself?
Not always. If the at-fault party is insured and cooperative, their insurer will usually handle the claim. However, you may need to lodge the claim yourself if the other driver has no insurance, refuses to cooperate, or cannot be identified. In these cases, we’ll guide you through the process and help you understand your options.
Do you use genuine parts for repairs?
Yes. All not-at-fault accident repairs at South City Motor Body Works use OEM or manufacturer-approved parts, ensuring your car is returned to its original condition – or better – while maintaining its warranty and safety.
Will my car be repaired to factory standard?
Yes. Our repairs meet or exceed manufacturer standards. Using precision equipment and approved techniques, we restore your vehicle’s paintwork and panels with factory-grade accuracy. Every repair is backed by our lifetime workmanship guarantee.
What types of damage do you repair?
We specialise in car bodywork repairs – including bumpers, panel beating, paint damage, and accident-related cosmetic restoration. We don’t handle structural or chassis repairs, but can refer you to a trusted partner if needed.