South City Motors are Preferred Panel Beating Service in Melbourne CBD
Phone: (03) 9699 9329
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60 Gladstone Street Southbank VIC 3006
60 Gladstone Street Southbank VIC 3006


Dealing with Insurance companies is not always the easiest task, here at South City we can provide the assistance and advice you need. We can assist with lodging your insurance claim and also provide any information required about the process. From lodging a claim through to collecting and inspecting your car, we’re happy to share our expertise.

Insurance companies have numerous methods of trying to guide customers to their repairer network, but all car insurance customers should be aware of any choice of repairer restrictions within their policy.

‘VACC and consumer groups have expressed concern over the loss of freedom for consumers to choose their own crash repairer in the event of an accident. Many consumers are not aware a problem may exist until they make a claim on their vehicle insurance policy.’

The preferred repairer may be right for your insurer, but that doesn’t mean they’re right for you. With no choice of repairer, the insurance provider will dictate who repairs your car, how it will be repaired, where it will be repaired, when it will be repaired and the price.

Do not compromise on quality with your smash repairs and if in doubt give us a call on (03) 9699 9329.


We have the knowledge and were happy to share it

  • We work with all major insurance companies
  • Convenient Southbank location
  • We get the job done right — the first time
  • Weekend drop off and pick up available


  • Why is choice of repairer important?

    Without the freedom to choose your repairer, you’ll be left with your insurance company’s preferred repairer, who is normally selected based purely on price. Often their choice of repairer can be very inconvenient and not what you would have chosen yourself. The repairer is responsible for all the main factors to consider when having your car repaired, the quality of the repairs, how long they will take, location and convivence, as well as the vehicle safety.

  • Someone has crashed into me, what should I do?

    This is known as a third party claim and the at fault driver’s insurance provider should cover the cost of the repairs as well as any car hire expenses.

    After the accident make sure you collect the relevant third part details –

    Make sure to take photos of the scene of the accident, take note of the third parties name, address, insurance provider and any witness contact information.

    As long as you can identify, the at fault party and their insurance provider South City Motor Body Works can take care of the rest.

    For more information please give us a call on (03) 9699 9329

  • Who do I pay my insurance excess to?

    Your excess payment is collected by the repairer, on behalf of your insurance company. The excess is payable once the repairs have been completed upon collection of your car.

CALL US FOR ADVICE (03) 9699 9329

Or use the contact form to get a priority FREE quote

We will contact you within one business day.

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